Pros
Strong Technical Exposure: Opportunity to work with a wide range of enterprise-level technologies (Cisco, Avaya, Genesys, AWS/Azure) and cutting-edge AI-powered security solutions. Talented Peer Group: You are surrounded by very "smart and good people" who are highly skilled in engineering and architecture. Remote Flexibility: C1 has a long history of supporting remote work, which is great for work-life "fit." Professional Development: The company is often rated highly for its training resources and certifications, helping you stay relevant in the fast-moving IT sector.
Cons
Acquisition Growing Pains: With numerous acquisitions over the years, internal systems can sometimes feel fragmented or "chaotic," making simple processes more difficult than they need to be. High Workload/Burnout: As with many MSPs, the "always-on" nature of client support can lead to heavy workloads and high-pressure environments. Communication Gaps: Corporate-level initiatives don't always trickle down effectively to the local or departmental level, leading to a "disconnect" between executive strategy and daily operations. Compensation Lag: Some employees feel that total compensation (pay and benefits) hasn't kept pace with the rising cost of living or the intensity of the roles. Constant layoffs and re-structuring Never has been the same since chapter 11