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ContactPoint 360

Is this your company?

You can do better pretty much anywhere - Customer Service Representative ContactPoint 360 Employee Review

2.0
17 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Helps build your resume Will better your skills as an agent Remote possibility after a certain time frame and with maintained KPIs Reliable check and overtime potential

Cons

Dreadful management Major office politics Extreme lack of communication in the entirety of my employment Agents are treated as numbers Ideas of opportunities for growth are preached but severely limited and is significantly influenced by office politics

Explore other reviews about ContactPoint 360

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Fair pay, weekends off mostly, great insurance provider, fair policies, great leaders and a comfortable work environment

Cons

no cons outside of it being a young center

5.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Strong growth opportunities, clear performance expectations, and exposure to complex utility accounts. Leadership is accessible, and there are ongoing development programs for those looking to advance

Cons

The environment is performance-driven and fast-paced, which may not suit everyone. Expectations are high, and adaptability is important due to client-driven changes. Schedules can also be influenced by operational demands

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