Pros
people are generally nice when you know when to talk to them. The work is not too difficult once you learn all the rules.
Cons
It's a bit of a mess. Roles are poorly defined and every1 does everything and everyone is a manager and pass on their work to someone with less seniority. from my experience, everyone is overloaded and that creates a tense and toxic environment. the location is not so ideal if you dont live in the neighborhood. it's in deep brooklyn and you'll need to take a subway and a 10 mins bus ride to get there. its cool when its nice outside but it's a 20 mins walk from the subway station. The website has a lot of bugs and that makes assisting customers a lot harder. The pay is low. there are no benefits. there's also a high turn over rate.