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ConnectYourCare

Acquired by Optum

Is this your company?

Toxic Environment - the worst experience of my career - Anonymous employee ConnectYourCare Employee Review

1.0
13 Mar 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A few nice people (mainly in the administrative team), relaxed dress, and nice location outside of the city.

Cons

Leadership team does not have a clear direction and are not aligned on key priorities. CFO attempts to micromanage every part of operations with only dollars in mind which becomes counterproductive from a company growth perspective. The environment is very toxic and by the end of my time with the company I dreaded walking into the office. I felt that I was disrespected/ bullied on a daily basis. I was forced to take some time off after leaving the company because the experience was so traumatic. During my exit process I felt no one from the leadership team wanted my actual feedback, they all already knew why I was leaving (on account of horrible finance leadership) but didn’t seem to have any intention of addressing the problem. I would not recommend CYC to anyone in my professional network. Moreover, I would not recommend anyone from the leadership team to my professional network.

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ConnectYourCare Response
7y
Thank you for your review. We appreciate the feedback and continue to explore ways of improving the employee experience at CYC recognizing that sometimes change takes time to put in place. We are committed to working with the team to make CYC a great place to work!

Explore other reviews about ConnectYourCare

5.0
23 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Great learning experience, work from home

Cons

Nothing bad to say great job

5.0
1 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ConnectYourCare is easily one of the top employers to work for in the CDH industry. Not only do they say they care for their employees, but they prove it time and time again. One of the most recent examples is during Hurricane Irma. CYC offered to bus any/all call center employees and their families out of the path of Irma for safety. In addition to providing safe transportation out of the state of FL they also paid for all employee meals, and lodging in hotels for employees and their families. Upon returning home after the hurricane had passed, CYC also provided all employees with a $100 gift card to Publix (a grocery store) so that we could replenish our refrigerators with food/drinks since the power went out for most of us while we were gone spoiling any food left in there. This is just one of the MANY examples of CYC going above and beyond for their employees. The call center has also recently been going through some organizational changes. We have had a new Director come on board, and the change she has brought to the call center has been substantial to the success/successes we have seen in the past 4-5 months. Lastly, the opportunity for growth within this company and the call center department is ever-increasing. We have doubled in size within the last year, and will continue to do so in the years to come. If you are a potential future employee and want a great family atmosphere with a wonderful company culture CYC is the place for you!

Cons

At this point in time, there is nothing negative about working for CYC!

7
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