4.0
26 Mar 2018
Current employee, more than 5 years
Lacey, WA
Recommend
CEO approval
Business outlook
Pros
Excellent training for entry level new hires, good support from management and on-site client liaisons for supervisor level, and a renewed focus on employee experience. New changes are being made to give supervisor level employees more insight in the business and more opportunities to drive the company.
Cons
As an outsource call center there’s a challenge to balance several different priorities between customers, client, and Conduent. This can be rough for anyone not used to the business. And of course open availability is a must.