Pros
Easy to Get Hired – Good for freshers or those looking for immediate employment. Training Support – Decent onboarding and process-level training. Salary on Time – No delays in salary or PF processing. Exposure to Global Clients – Especially in international voice/chat processes. Basic Infrastructure – Offices are well maintained, with cafeteria and seating.
Cons
Pathetic Work Culture – No employee respect, toxic team leads, and micromanagement. No Work-Life Balance – Rotational shifts, last-minute rosters, and mental fatigue. Unrealistic Targets – Pressure to perform constantly, often without breaks. No Career Growth – Very slow promotions; internal politics over merit. Zero Support from HR – Complaints are ignored or delayed indefinitely. Favoritism Everywhere – Appraisals and role changes are biased. High Attrition – People leave frequently due to poor environment and stress. Burnout Guaranteed – Long hours, back-to-back calls, and no mental health support.