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      Concentrix

      Engaged employer

      Concentrix reviews

      Management is not reliable - Customer Service Representative Concentrix Employee Review

      2.0
      12 May 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Job security is great, cause there are people leaving every month due to improper management

      Cons

      Can't state one, there are multiple, immense stress provided by reporting Manager's, forced to give more hours than what we're getting paid for, in one day we have 24 hours out of which 14 hours we give to the company, which lacks work life balance, random ways to torture employees are always implemented, no appreciation ever done for a job well done but expected to always give more with the same salary, increasing workload in every possible way and stressing people out, basically extracting as much as they can from the employees that do work and are somewhat having responsibilities to cover bills and everything, they're exploited due to companies like such.

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      Concentrix Response
      1y
      We're open to constructive feedback, even if it stings a little because we’re always on the lookout for ways to improve. Reviews like this give us a window into what’s working and what isn’t. We are very grateful that you have chosen to be part of the Concentrix team and we appreciate the impact you make, which includes sharing your thoughts here on Glassdoor. Thank you!

      Explore other reviews about Concentrix

      5.0
      5 Jun 2026
      Game changer
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      3.0
      10 Jun 2026
      Help desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid training Always hiring Occasional snacks Some managers are cool

      Cons

      Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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