Worst company to work for! - Customer Service Advisor Concentrix Employee Review

1.0
11 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Absolutely none! Terrible company, terrible managerial staff.

Cons

By far one of the worst and most unprofessional companies I have ever worked for. I had to take leave for a planned surgery that the company knew about before I even accepted the role, was made to feel terrible about having to do this then on my return to work I was put under immense pressure to meet well above targets as my time off affected the ratings. Managers are extremely rude and after handing in my notice I have spent 6 months trying to have my work from home equipment returned by a courier which still hasn’t been organised despite countless emails. I was then BILLED for this equipment despite the obvious paper trail I have showing my efforts. Upon asking for a contact address for payroll to have this resolved I am being IGNORED. They are also ignoring reference requests from new potential employers. AVOID AVOID AVOID!!!!

avatar
Concentrix Response
2y
Hi, thank you for sharing this with us. We need to take a deeper look into this to make sure this is handled correctly and with care. Please email our People Solutions Leadership inbox staff.online.feedback@concentrix.com with further details so we do exactly that. Thank you again and we hope to hear from you soon.

Explore other reviews about Concentrix

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

See reviews by: Helpful|Rating|Date|All