Lack of transparency, toxic environment. - Sales and Marketing Agent Concentrix Employee Review

1.0
3 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Home office used to be a nice benefit, but they took it away.

Cons

Aggressive sales strategy and lack of proper technical support are pushing away the clients, but we’re still being told to call them repeatedly even if they explicitly rejected our service. The company doesn’t shy away from misinforming the employees if it helps to squeeze more effort out of them. Last year they promised they will let us work from home if the performance is on point. It’s never been mentioned in the contract, but it was verbally communicated during our meetings. Then the management has changed and in the end, we are all (Berliners) being forcefully pushed back to the office, some people even had to resign because of this.

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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