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      Concentrix

      Engaged employer

      Concentrix reviews

      Low Pay For Level of work required - Customer Service Agent Concentrix Employee Review

      2.0
      15 Mar 2023
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice staff members, optional 4 day week. Reasonable training.

      Cons

      Low pay for a public service contract role. Trained to high APS level and paid half of what you would make being employed direct for the relevant agency. Do yourself a favour and try to be a direct hire rather than going through here. Staff turnover very high due to this, Inexperienced supervisors in positions they should not be. A lot of people that worked on this contract were burnt out and stressed for little renumeration. Lack of support when you first go live, some team leaders totally checked out.

      Explore other reviews about Concentrix

      5.0
      5 Jun 2026
      Game changer
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      2.0
      22 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

      Cons

      Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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