Thank you for taking the time to share your experience. We value your input as a person who is important to us.
We are sorry that you are having a bad experience, but would like to address what you have provided. Concentrix Innovation Labs is a technology startup backed by a world leader in Customer Experience (CX) services that aims to power the greatest customer experiences globally. We build software products & platforms that enhances CX for the world’s best brands.
Feel free to talk to your manager or People Solutions to discuss how you feel. It is important to us to keep staff happy and part of our organization as they grow their careers.
Great Teamwork within the company
Training was efficient
Loved working with a diverse population
The point system for absences was decent
There were incentives around Christmas time and it was fun and engaging
You were able to question your QA and could change the outcome if they missed something
Cons
The companies benefits were expensive
If there were issues with your internet you would have to take a point even though beyond your control
The surveys were from customers and sometimes you can’t make all customers happy and it was added into your QA which you have no control over
The shift bidding every 3 months made things stressful, especially when you couldn’t work that schedule given
It was difficult to schedule off for holidays and sometimes had no choice but to work nearly all of them because they don’t have holidays off