Poorly Run - Technical Support Advisor Concentrix Employee Review

1.0
8 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Offers full time or part time

Cons

No room for advancement. All the Team leads and management are either close personal friends, romantically involved with each other or blood relatives. So unless you're sleeping with one of them or related, you never get promoted. No paid sick days. 10 days of holiday per year. 6 days in a year you can request to have your scheduled day off on a specific date. Even then they are likely to mess up the scheduling and it's somehow going to be your fault. There's supposed to be tuition reimbursement. That takes several months for them to process if they cannot find a loophole to deny it. There are no security guidelines. The company makes them up as they go along and you can get fired or reprimanded for that. The benefits are pretty poor. Have to pay for your own in the end. Poor management who don't communicate with each other. Depending on who you ask you get different answers for anything and everything. They add hours to the schedule at random without warning and you are supposed to know and be there by the telepathic link that informs you your schedule has been altered because that's all you do on your day off.

Explore other reviews about Concentrix

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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