Pros
Working from home. Entry level. The only pro to this job was it opened doors to better opportunities outside of the company itself.
Cons
Really toxic work environment. My paycheck was docked incorrectly for months while it was being raised to management who insisted it was correct. This built up to thousands of euros. Very poor training. Extreme micromanaging. Change within these kind of roles is normal but this was excessive. Constantly threatening to fire their staff due stats. e.g. asking people to take more time on calls one week to improve surveys and the following week threatening to take action because average handling time went up due to being asked to do so. Severe lack of respect for staff. e.g. requesting staff to ask to take a toilet break while working at home. Management disregarding any concerns of staff. They always found it a way to make it our fault when raising issues while working and this was a huge impact on my and other employees mental health. Managers and essential roles kept being let go and their workload was being dumped on people who had to continue their own role alongside the extra work with no extra pay to compensate. I would highly not recommend this for anyone looking to go into a team leader role.