A lesson in how to lose good people - Field Service Representative Complete Genomics Employee Review

People are nice here Nice working environment

Salary is a bit low

Coworkers are generally supportive and pleasant to work with outside of management and HR. Many employees are dedicated, knowledgeable, and willing to help one another despite ongoing organizational challenges.

Management demonstrates a limited understanding of the underlying technology and often responds poorly to employee feedback. When staff raise concerns about product quality, operational issues, or customer satisfaction, those concerns are frequently dismissed, and employees may experience retaliation or blame rather than constructive problem-solving. Customer retention appears to be a significant challenge. Clients pay substantial sums to try the company's spatial technology products but become dissatisfied with the quality of the deliverables and never return. Rather than prioritizing long-term business goal of providing quality data, and customer retention, leadership often seems focused on duping new customers while leaving recurring issues unresolved. There is a lack of accountability within management, and leadership decisions do not consistently reflect strong business practices or scientific rigor. Advancement opportunities often appear to be influenced more by personal relationships and alignment with management than by demonstrated competence, experience, or technical expertise, resulting in ineffective leadership structures. Employees who escalate concerns are threatened by HR from speaking openly. Compensation is below market rate, and pay adjustments are infrequent or nonexistent, even as responsibilities increase or employees gain experience.