3.0
17 Feb 2016
Anonymous employee
Current employee
Bay City, MI
Recommend
CEO approval
Business outlook
Pros
Work with RNs & LPNs in Call Center, some flexibility with hours, helping & supporting patients & their families 24 hours a day. Able to contact local on-call nurses & other supporting staff after hours, DME companies, and license reimbursement for other states.
Cons
No advancement, not enough staff (nurses, customer service reps) within the department, to cover shifts. Lack of communication with Department Manager & hierarchy. No pay negotiating unless a nurse. Dept Manager communicates better with nurses & is intimidated by higher educated nonclinical staff & Mgr feels threatened & insecurity.