Old Boys Club and Toxic Atmosphere - Customer Support Engineer Commvault Employee Review

Working technical support at this company is not fun. You would be hard-pressed to find any customer support position that is fun, but this place makes it very difficult. You WILL be in the office 9 hours minimum per day, you WILL skip lunch, and you WILL be told you are not closing enough tickets, even if handle the most among your peers. A little hard work doesn’t bother you? Awesome, hopefully your toxic colleagues aren’t an issue. The team you’re on probably has a few “old boys” who have been in support for a long time. If you don’t fit into their clique, they’ll berate you for asking questions. Or maybe it’s “just a Jersey thing” to throw high school insults at you in the workplace. If you escalate a ticket to development, make sure you include the customer's life story and what they ate for breakfast when the issue occurred, or you'll get your head chewed off. Looking to advance in your career? Lucky you. Your choices are to become a tier 2 engineer, or.........oops, that's it. Hope the added responsibility and less than 10% pay raise is worth it. Maybe you could raise your concerns at the support-wide town hall meetings held every once in a while? Good guess, but you'll just be told that engineers are not being "efficient" enough, so that needs to change before anything else does. Unlimited vacation? Wow, what a perk! Too bad you either can't use it because someone else used theirs for that day, or you'll be guilt-tripped for leaving your team one man or woman short that day. Some managers are excellent people, and others are snakes who will backstab, deflect responsibility, and straight up ignore problems that need to be addressed. Probably the most agitating thing is the brainwashing. The company loves to flaunt how it is one of the top-rated support orgs in the IT industry. The engineers have taken the bait. It isn’t uncommon to hear stories about how good it is here, how everything was so terrible at their last job, etc. We’ll see how long that lasts; outsourcing has already occurred. Oh yeah, the pay is bad. They get to do that though, since they are, more or less, the only IT game in town in the jersey shore area. As for the other offices around the globe, I hear it’s even worse. You might have come to the conclusion that I’m one of those impossible to please employees after reading this wall of text. I’ll finish by saying I am currently very happy where I work now; and all it took was a few friendly colleagues.