Anything customer facing is a sales job. They don't tell you this during the hiring process. There is computer that listens to every call to make sure you are trying to sell every line of business Comcast has. It also listens to make sure you are using key words like love, like, favorite when it comes to the products. If you don't the computer drops your scores, which in turn drops your pay. If you lose a line of business or lower someones bill, your pay drops. There are daily meetings to ensure you will know how to sell more products, even to people who can't afford it. And you will have bi-weekly coaching to go over your numbers and advise you how to improve. And if you were wondering how you stack up to your fellow co-workers, no need to worry because the supervisors will post the whole teams personal score numbers in the chat. You are stuck at your position with no chance to move up for at least one year. After that time and if your sales numbers stay at a certain level for 3 months, then you can apply for a different position at the company. You are given X amount of vacation, flex, and float days, but don't use them on anything other emergencies. Once you run out no matter the situation, you will be fired for taking time off. It's company policy.
