Just read below - Customer Experience Specialist Color Factory Employee Review

1.0
25 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Your teammates <3 …. but can’t trust everyone

Cons

Upper manager doesn’t take our advice , what’s the point of HQ …to hear us complain ? - misogynistic for sure , says passive aggressive things to women / non binary . But never to the men lol - makes decisions based on emotions - makes staff/ leaders cry , staff to afraid to tell hr because hr doesn’t listen or scared they will be fired because they know no one cares - adds more verbiage and things to do in job description with same pay - teammates getting terminated or layed off because color factory can’t afford it or because management doesn’t like you. -favoritism with certain leaders/ staff, when other leaders deserve more recognition - never acknowledges our work on the floor just micro manages - everyone wants to leave because our upper manager is bad , and feels uncomfortable when he’s around

avatar
Color Factory Response
1y
We are sorry your experience with Color Factory was less than favorable. That is not what we wish for our current or former employees. We have taken time over the last few months to reassess much of the business, which has come with changes big and small. We appreciate your candid and honest feedback - we do not take it lightly. We are working diligently to become the safe and joyful workplace you all deserve. If you would like to provide us with additional feedback, concerns or suggestions - we’d be happy to hear it all. You can reach out to the People & Culture Team via email at jobs@colorfactory.co and Someone will get back to you shortly to schedule a follow up meeting, if requested.

Explore other reviews about Color Factory

5.0
28 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Everyone is so sweet and good to work with!

Cons

It can get a bit boring to stay in a room with no windows when it’s slow

avatar
Color Factory Response
1y
Thank you for taking the time to leave us a review! We are glad you were a part of our team and your contributions to what makes Color Factory what it is! We couldn’t do it without you. If you have any additional feedback, suggestions or shoutouts, we’d love to hear it. Please feel free to reach out to the People & Culture team via email at jobs@colorfactory.co. Someone will get back to you shortly to schedule a follow up meeting, if requested.
1.0
30 Apr 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Queer friendly staff and management

Cons

You can be one of the hardest workers and main pillars for the flagship onsite location, and the corporate team will gut you and your entire department and won't even make the time to come onsite and deliver the news in person. I personally can't imagine this company plans to stay open beyond 2025 if they decide they no longer need any inventory team on any onsite location despite having multiple store fronts. Despite your hard work in person for the sake of "keeping it equal across all venues", you will be disregarded with a simple decision made from folks too far away from the day to day functions of their venues. The corporate team is consistent on one thing only; their inability to perform the basics of their roles or substantially supporting the onsite staff. The new CEO refuses to get acquainted with any of the staff members onsite, and the onsite team continues to struggle to keep up with the countless careless decisions by the corporate team. The current NYC staff is currently being asked to sign an agreement on job description changes since the multiple department dissolutions in the past year, which includes additional labor added with no promise of training and with no additional pay.

avatar
Color Factory Response
1y
We are sorry your experience with Color Factory was less than favorable. That is not what we wish for our current or former employees. We have taken time over the last few months to reassess much of the business, which has come with changes big and small. We appreciate your candid and honest feedback - we do not take it lightly. We are working diligently to become the safe and joyful workplace you all deserve. If you would like to provide us with additional feedback, concerns or suggestions - we’d be happy to hear it all. You can reach out to the People & Culture Team via email at jobs@colorfactory.co and Someone will get back to you shortly to schedule a follow up meeting, if requested.
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