1.0
18 Oct 2024
Current employee, less than 1 year
Cardiff, Wales
Recommend
CEO approval
Business outlook
Pros
Customers can be very friendly
Cons
Nasty leadership at this company. Firstly, they have unfair expectations on working patterns and expect you to be on call 24/7 and don't pay you for it. They will also make you come into work last minute, change your shifts without telling you and there is a complete lack of support from above store level management. There is a very high turnover at every store and the reason for this is senior management. They also pay well below the average (comparing Costa's wages for example, who are the market leader). Avoid working for this company and do not believe their friendly aesthetic.