Poor Work-life balance - Customer Team Member (CTM) Co-op Employee Review

Thank you for taking the time to share such detailed feedback. It is clear that you have highlighted both the positive aspects of your experience as well as the parts that have been challenging and we appreciate you being open about them. Your comments about feeling unsafe at times, the pressure during busy periods, and the difficulties around stock, orders, and manual handling are important. We understand how demanding it can feel when customer volume and operational tasks overlap. Your point about holiday allocation on lower hour contracts is also a helpful insight into how this can affect flexibility. If you ever feel unsafe or feel that something is not working well day to day, there are several ways to raise concerns or seek support. You can speak with your Store Manager or Team Leader so they have visibility of the pressure points and can discuss what options may be available within the store. You can also speak with your store’s Safety, Health and Environment representative who can offer support around any concerns about safe working practices. For questions about contracts, holidays or entitlements, the HR Services or Colleague Support teams can provide guidance. If you feel your concerns have not been fully addressed, you can raise them with your Operations Manager. Your suggestion about pausing orders at certain points in the day so that colleagues can focus on safe working and proper stock handling is useful and will be shared with the relevant teams for consideration. Thank you again for your feedback and for everything you contribute, it is genuinely appreciated.