Alright - Customer Team Member (CTM) Co-op Employee Review

4.0
21 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, good discount, can be flexible. You also build relationships with the locals and regulars and they are why I mostly enjoy the role.

Cons

Often one on one on shift and there's a lot expected out of you. Online orders can be extremely busy and drivers will turn up huffing if you haven't got around to picking it yet because you're handling a queue of people. Shop lifters are an every day occurrence and the stock you have replenished that day will be gone because again, only two people on and it can get really busy. No room for progression unless you have all day availability every day. I have been asking for step up training for 7 months. I know that I can do the job, I am reliable and help out where i can. I would have been a long time server in the role but i am now looking for something else, Because I only have two days a week where I can be available all day, I'm being over looked constantly. The TL turnover is just as high as the CTMs.

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Co-op Response
5mo
Thank you for sharing your feedback, and for the positive comments about pay, discount and the relationships you’ve built with customers. We appreciate your honesty about the pressures that can come with operating in a small team. We’re also sorry to hear about the safety and shoplifting issues you’ve encountered. Your wellbeing is our priority, and any concerns should be raised directly with your manager, your Ops Manager, or via our established safety reporting channels so we can take appropriate action. Regarding progression, we want development to feel accessible to everyone. Alongside conversations with your manager or Ops Manager, you can also access learning through the Development Hub and browse opportunities on our internal careers site to understand pathways that may align with your availability and goals. Thank you again for your contribution and for taking the time to share your experience.

Explore other reviews about Co-op

5.0
18 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
8 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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