15 Oct 2025
Co-op Response
7moThank you for sharing your feedback and for your long service with Co-op. We’re concerned by the issues you’ve raised around workload, safety, and support. These are serious matters, and we want to be clear that no colleague should feel pressured to work unsafely or unsupported during incidents.
We know recent changes and new tools were intended to improve efficiency, but they should never compromise safety or wellbeing. Your comments about store conditions and support during incidents will be reviewed, and we’ll continue to invest in improvements where they’re needed.
If you haven’t already, please raise these concerns through your manager or our People Team, or use the confidential Speak Up line. This helps us act quickly and ensure the right support is in place.
We’re committed to creating a safe, respectful workplace and appreciate you taking the time to share your experience.