Not Getting Better - Anonymous employee Clubessential Employee Review

1.0
23 Apr 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing positive at this time.

Cons

Ever since Clubessential was acquired last year, things have gone downhill, and it’s not stopping any time soon. Morale is extremely low due to lack of communication, incompetent leadership, unrealistic workloads, and lack of compensation. Mass layoffs and management that is resistant and slow to change have led to workloads and deadlines that are overwhelming and getting worse by the day. The company doesn’t support employees. Don’t be fooled when they promise to promote you within six month or a year, because they have no intention of doing that. They offer nothing in the way of training or continuing education, and when they do promote employees, they pressure their people into taking promotions that don’t align with their interests, skills or career goals. Some upper managers lack any sort of knowledge or expertise that are required to do the job, and the only management tactic is to nag people into working harder. Upper management goes through the motions of getting employee feedback via online surveys, but no changes have been made to fix any of the glaring issues within the company, and things keep getting worse. The company is very controlling and closed-minded, refusing to take some very simple steps toward improving morale (being flexible about work hours and working from home).

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Clubessential Response
9y
Thank you for taking the time to provide your feedback. I'm disappointed we haven't quite connected with you in a more optimistic way about our company's future. Clearly the organization and ownership changes over the past year have been disruptive for you. Change is difficult. I understand the challenges change brings. I would respectfully disagree with your assessment that we don't support our employees or we only go through the motions of getting employee feedback or nothing has been changed for the better or we're closed minded. Those are not characteristics of the culture we're building together within Clubessential. The employee feedback provided through our eNPS survey is absolutely being used to shape our decisions and plans, including a forthcoming flex time and work from home policy. I promise you we'll continue to communicate on a regular basis and build on one of our core values of Being Exceptional in everything we do. Hopefully you got a sense of the promising changes we're implementing during the All Hands meeting last week. Clubessential is a great company with terrific customers and dedicated, hard working employees who want to help us succeed. If you'd like to discuss your specific concerns, please come see me. I hope you'll feel differently in the coming months.

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7 Feb 2024
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CEO approval
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Pros

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Cons

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1.0
10 Mar 2026
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CEO approval
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Pros

Remote Work Flexibility Growing Company

Cons

-Communication and expectations can be unclear -Limited guidance or training when completing tasks -Workflows and processes often feel disorganized -Performance expectations may change without clear direction -Lack of accountability in management -Poor HR support when concerns are raised -Benefits are limited compared to similar companies

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