Pros
Flexible schedule and PTO. There are some great employees that genuinely care about the work they do and providing great service to the customers.
Cons
RTO is being enforced where it doesn't need to be, especially sending 1 person on a team into the office when the rest of their team is remote or overseas. What is the point when everyone they work with is not there? ELT is cutting US jobs and sending everything overseas for cheaper, under trained, and under qualified labor. Experienced, knowledgeable employees are being replaced by people that just push buttons per whatever directions they were left with and have no understanding of how any processes work. This is putting a great amount of stress on the remaining experienced employees who get shuffled around to new teams, yet are still expected to support all the new people that have no idea what they are doing. This is a no-win scenario for anyone involved, especially the customers. The frequent M&As and restructuring has left this company more and more siloed than it has ever been. Company sends out engagement surveys and then takes no action on them. Nothing changes, except kicking out the next higher up, replacing them, and hoping for miracles.