Pros
Great opportunity to grow in human services, build connections with county resources, amazing teammates, rewarding work. Pay was recently raised to be competitive with other organizations. All in all, great stepping stone for a career in social work.
Cons
Your experience will be drastically different depending on who your direct supervisor is - some are very micromanaging and others are completely hands off, so you may or may not get someone who you work well with. I think the biggest flaw is that some case managers have brought concerns/frustrations with management to other supervisors and it's fallen on deaf ears. When people quit, you'll hear management talking about former case managers as the problem rather than addressing the issues within the management team.