Pros
The founders do care and want the business to succeed. The benefits are better than you find at other companies of the same size or larger. The hiring process for team members is thorough and a lot of wonderful people work here.
Cons
ChowNow, like Zoom, skyrocketed revenue due to the demand brought by the pandemic but instead of saving for a rainy day and continuing at the pace a smaller sized medium company should it had starry eyes and bet it all. The rainy day is now here. The culture has taken a huge hit this last year and employees in all departments have no idea where things are going even when we get presented to because none of it sounds like well thought out strategic planning. We have a mixed bag of executives from a variety of backgrounds that seem more tied to where they came from instead of what they could bring to the table to grow or at the very least make ChowNow a consistent company. The next tier of leaders in the Director category just seem to go along with whatever. Other cons are that many processes are archaic and carefully guarded because the old regime does not want to get exploited as first time leaders and new leadership or IC’s that try to bring new thought are quickly undermined and sandbagged. This leads to misalignment across departments and kills innovation. Ask any regular employee at the company what our marketing plan, sales goals, product roadmap, operational improvements, and financial goals are for the near future and you’ll get a sweeping “I don’t know”.