Good place to work if you want to settle for mediocrity - Tech Support Choice Hotels Employee Review

2.0
12 Jun 2012
Recommend
CEO approval
Business outlook

Pros

I was with Choice for 12 years and saw many changes. A lot of the perks that used to be like profit sharing, Christmas parties are gone. The new building is nice and in North Scottsdale, but is far away from most affordable places to eat or even get gas. The leader of the company seems to be a little bit better as far as talking with people and is not followed around by an entourage like the previous CEO. The best benefit they have is the hotel discount which they now make most of the hotels offer which was not the case in the past. So I have to really give management proper credit for doing that.

Cons

There are many cons there. More so than pros. I used to really love working there, but so many changes in structure and procedure really made working there a burden. Management has mostly always been bad there. Keeping the status quo and never truely striving for perfection or focus on customer needs. We were told multiple times from senior management that the organization never wanted to be an industry leader in anything nor at the bottom either, but wanted to be in the middle. Benefits have been greatly reduced and costs increased for health care, and tuition reimbursement has been frozen for about a year or two now. things vary a lot as far as atmosphere between departments. One side such as programming has very little management oversight and others have ultra micro managing. They have also been in a hiring freeze for the better part of 2 or 3 years now with it being lifted only now and then or for critical positions. Another thing is that they have brought in new management to facilitate outsourcing so most of the tech jobs will be outsourced which management in the past vehemently opposed.

Explore other reviews about Choice Hotels

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Senior leadership, office location, growth opportunities, culture.

Cons

3 days in office was perfect. 4 days is alright. Slim teams- which can be a pro too.

3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Good Tech Stack Small Team Size

Cons

Slow growth opportunities to advance

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