A positive experience overall in the Krakow Office - Customer Care Advisor Cathay Pacific Employee Review

4.0
1 Jul 2022
Recommend
CEO approval
Business outlook

Pros

Hybrid work with option to fully work from home after a few months by request, good and engaging trainers, respectable pay and benefits package, casual atmosphere (for the most part), helpful HR, approachable team leaders

Cons

Head office in Hong Kong is completely disconnected from its workers in other hubs, local management has little say when is comes to procedures, rediculous KPIs which causes unnecessary stress and tension between workers and management, occasional bad office vibes between teams, workload can seriously get out of hand on occasion when supporting other markets.

Explore other reviews about Cathay Pacific

5.0
8 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good for work life balance

Cons

salary is low comparing to other full service airlines

3.0
13 Jan 2026
Recommend
CEO approval
Business outlook

Pros

cool people work here now

Cons

lots of restructuring and anxiety

See reviews by: Helpful|Rating|Date|All