Corporate makes you feel expendable - Sleep Specialist/Key Holder Casper Employee Review

3.0
1 Jan 2021
Recommend
CEO approval
Business outlook

Pros

The customers, for the the most part, were an eager group willing to learn about what we were selling. The manager at my specific store was incredible and went above and beyond for all the employees. You get a free mattress after working there for 6 months.

Cons

The pay was a joke and you don’t make commission so it added insult to injury. There is a “promotion” running 365 days a year which cheapens the brand incredibly and whenever the company wasn’t making enough they just cut hours. There would be 3 week spans where I would average 14 hours a week as a key holder. The regional manager did nothing but criticize you. Corporate and design teams would change its “core values” every 3 months and go back on everything they believed in so you were constantly just lying to customers to upsell on the latest, greatest, piece of foam.

Explore other reviews about Casper

5.0
18 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Nice people and pay is good

Cons

Not many other than working holidays

2.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The WTC office is nice

Cons

Most recently Casper moved to a 401k plan that is highly restrictive. It doesn’t allow selecting individual funds to build portfolio, and the funds selected have extremely high cost ratio. Looks like an extreme and desperate measure to save on admin overhead. Also, every year Casper discounts gets deeper and more frequently. The ads are boring and monotonous. Look at Casper a few years back and what it looks like now.

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