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      Casper

      Engaged employer

      Casper reviews

      One of the best work cultures you can experience - Customer Experience Specialist Casper Employee Review

      5.0
      18 Jan 2017
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The work culture is very welcoming! The training program does a great job making sure you're ready to go by the time you start working with customers. Employees are all in the same boat helping each other out.

      Cons

      Hours can sometimes be a bit awkward. If you're starting out you may find yourself with a Tuesday through Saturday schedule with shifts lasting from 8-5 or 12-9.

      avatar
      Casper Response
      5y
      Thanks for sharing this feedback! We’re so pleased to hear you’ve had a great experience at Casper

      Explore other reviews about Casper

      5.0
      18 Apr 2025
      Store supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice people and pay is good

      Cons

      Not many other than working holidays

      2.0
      12 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The WTC office is nice

      Cons

      Most recently Casper moved to a 401k plan that is highly restrictive. It doesn’t allow selecting individual funds to build portfolio, and the funds selected have extremely high cost ratio. Looks like an extreme and desperate measure to save on admin overhead. Also, every year Casper discounts gets deeper and more frequently. The ads are boring and monotonous. Look at Casper a few years back and what it looks like now.

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      Casper reviewsCasper Customer Experience Specialist reviewsCasper review