It's Bittersweet - Business Office Associate CarMax Employee Review

4.0
18 Aug 2015
Recommend
CEO approval
Business outlook

Pros

CarMax has a strong culture of feedback which I love! You are never in the dark about your performance or your development. The training program is in depth and hands on. The scheduling is pretty flexible, if you have lots of things you participate in outside of work, but on a random schedule, this is perfect for you. If I need a Monday off or a Wednesday night, it can happen.

Cons

The pay in the Business Office is not competitive nor is it compensating you for all that you do. If the base pay for this position was increased, I wouldn't mind running all over the place doing "this, that, and the third". Retail hours are a booger sometimes, especially when the sales team is not prompt about closing time. The store closes at 9 but we're sometimes there until 10:30/11pm because they allowed a sales consultant to begin the process at 8:45. It is inconsiderate to the lives of the associates and things they may need to do after work.

Explore other reviews about CarMax

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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