Excellent, the training, staff, management and benefits were second to none. - Sales Associate CarMax Employee Review

5.0
30 Dec 2010
Recommend
CEO approval
Business outlook

Pros

Traing was very extensive and thourough. The management staff was extremely knowledgeable and approacheable. There is a definete sense of TEAM in the company and commitment to complete and total customer satisfaction. Carmax works on principles that are never changing, thus it makes sense and gives you a true feeling of satisfaction working there and living up to the Carmax principles.

Cons

If you are new to car sales it takes a while to get a good "pipeline" of clients going and return referrals. Your hourly compensation is low-to-decent if your not meeting your quota on sales, depending on how much you "cost of living" expenses are.

Explore other reviews about CarMax

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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