GREAT place to work, but could use some improvement. - Marketing Associate CarMax Employee Review

4.0
20 Apr 2021
Recommend
CEO approval
Business outlook

Pros

1. Successful, growing company (especially in Product) 2. Work/life balance is generally very good 3. CarMax's stock price keeps going up, and employees see the benefit of that through the employee stock discount (company contributes 15% for every $1 you buy) and long-term stock incentives 4. 401k matching 5. Leadership really seems to care about associates... benefits continually improve year-over-year. Most leaders are very approachable with open-door policies 6. People tend to stick around... many folks have been associates for 20+ years.

Cons

1. Barriers to promotion - you have to complete/pass extensive and time-consuming training/assessment programs before you can even be considered for the next-level 2. While the company has been great in allowing corporate employees to work remotely during COVID, there is an expectation that employees will physically return to the office in fall 2021. Many consider this unappealing given the many benefits and widespread preference to work from home. We question why the company is requiring everyone (or the vast majority) to return -- why not follow other Technology Leaders who tell employees to work from where they work best? 3. Maternity leave benefits are sub-par compared to other similar-size companies. 18 weeks is the new norm; CarMax offers 12 weeks, and it's not all fully paid.

Explore other reviews about CarMax

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work conditions, quality management team, excellent benefits. Company ideals and integrity align with I believe is important.

Cons

Lack of continuous technical training and state of the art equipment to keep up with automotive industry advancements.

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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