Favoritism and Racism - Specialist CarMax Employee Review

1.0
14 May 2018
Recommend
CEO approval
Business outlook

Pros

There are good benefits but that is usually to supplement that low pay (especially if you don’t make incentive or don’t have the opportunity to)

Cons

-managers show favoritism and are blatantly racist -95% of floor associates are minorty women while only 2-3% of management or higher are minority women -promotions are nepotistic and never based on the actually compentencies or most of the people that are in management would be without a job. - HR is horrible at using discretion with complaints or issues and that could eventually lead to retaliation by management in the form of write ups/lack of promotion despite qualifications -gossiping amongst management is horrible -was told the reason a manager did not communicate with our team properly was because he was an introvert but he had no problem talking to his wife at his desk everyday (because she worked there as well)

Explore other reviews about CarMax

5.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Positive, inclusive culture with supportive coworkers and a friendly environment. Feels like my manager really cares about my work and interests.

Cons

Going to in person/in office 5x/week.

1
4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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