Car Keys Express

1.0

26 Apr 2019

Recommend

CEO approval

Business outlook

Pros

Well, the training pay is good. (9 months) work by your self( if you like that sort of thing) other account managers are good people and are helpful

Cons

Starting out in training is totally different than the actual job, they put you with a well established person to show what expected results are. My trainer complained about having to train the entire time and he was the territory Manager. They constantly change the pay structure expect that they will have a good payplan than change it to a bad one. I’m talking like you will see a 30-50% deduction in your pay. If you don’t like it they will tell you to quit. So don’t complain even though that’s all that happens in weekly meetings. Expect to do a lot of paper work, the job it’s self is fairly easy, however they always add extra stuff like daily reports of what your doing logging stops not 1 time not 2 times but on 3 separate documents. They are dishonest they say you will only be working 8-5 however that is not the case in an ideal world it could happen but not for at least 4-5 years and in the right area. Hours are more like 7am-8 pm. They advertise for field technicians however this is a sales job. And your selling to dealerships. There has to be a need you can do some selling, however it’s need based entirely on if the dealership put 2 sets of keys on vehicles. Some do most do not. But management ( who’s never been out to the field will tell you all sorts of crazy ways that don’t work. No help from management. Managers do not return calls, or emails. Sales managers give up on areas of its not easy sales. And do little to help. Is ultimately up to the field technicians to make sales, however, the sales managers should have an understanding of areas that can help techs get a foot in the door. A lot of driving, expect to drive 1-2 hours in each direction as well as a lot from Dealership to dealership. And cutting keys and doing paper work. They have you make sales stops that will not benifits you. You have to go out of your way to areas you do not service. To sell products that will make sure you won’t get sales there. This company has potential but, as it is, I’d stay away, you may think, this guy just has a bad attitude, that is true, however, if you read most of the other reviews you will see this is they way this company is run. There is no advancement opportunities unless you are lucky. By that I mean, areas only have 1 team lead and 1 assistant so your stuck I seen many guys well qualified for better positions who had been there for 5-7 years and would not be considered for a better position. Pay is the same no raises actually you get a decrease in salary.

Car Keys Express Response

We want to thank you for taking the time to write a review. We take legitimate feedback seriously and appreciate the opportunity to respond. The role of a Car Keys Express Account Manager is to support, grow, and maintain business within the assigned territory. The job description clearly states the Account Manager is responsible for developing and maintaining a weekly sales route . Throughout the interview process, we explain the expectations of the position and the opportunity to maximize earnings. Career advancement - absolutely. In fact, all Assistant Territory Managers and all Territory Managers have been promoted from the Account Manager position. The expertise across the team is instrumental to the robust training program for Account Managers. Many training videos are a result of the information surveyed from our most experienced team members, including Management, Engineering, Technical Operations, and our Account Managers across North America. Additionally, we leverage the proven successes of Fortune 500 companies to ensure the infrastructure we are building can scale to meet the growing needs of our customers. We've taken steps to improve communication within the team - no matter the time zone. For example, two full-time Operational Support Representatives (OSRs) have been added in an effort to provide the best response time to our Account Managers. OSRs are the designated first point of contact for all Account Managers. They take calls and respond, delegate, or escalate , as appropriate. We’re constantly looking for ways to improve our feedback system to allow for better communication between our team and upper management. We have an open door policy, allowing employees to share questions and concerns with management, at any time. We also offer an anonymous feedback system which has always allowed everyone to submit questions, concerns, and ideas to management. We strive to create a meaningful, impactful, and fun work environment and know that our people are our best assets. Due to the work of our great team, we've averaged amazing growth year over year during the past four years. In 2016, 2017, and 2018, Inc. Magazine honored Car Keys Express with its Inc. 5000 award, which recognizes America’s fastest-growing private companies. Car Keys Express was also named 2017 Business of the Year by Business First Magazine. In short--we believe our company’s most important asset goes home at the end of the day. We’re presently going through a period of rapid growth and continue to strive to bring on “the best and the brightest”. Check out what we’re all about on our Careers page.

Good potential, however, employees are nothing more than dispensable items - Account Manager/Field Technician Car Keys Express Employee Review

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