Ran out of patience faster than I expected - Operations Support Car Keys Express Employee Review

1.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Pay wasn't offensive. Coworkers were fine, truly groundbreaking stuff.

Cons

Tickets come in wrong, get routed wrong, and somehow that always lands back on operations to untangle — every single time. You flag it, someone nods, two weeks later, the same exact thing. Management rolls out a new process and then quietly drops it without telling anyone, so half the team is doing it one way and half another. Cross-functional support is basically a myth here; good luck getting anything coordinated. Nothing upstream ever gets fixed; it just gets handed back down.

Explore other reviews about Car Keys Express

5.0
25 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Great place to work for. Kind people.

Cons

None I could think of

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I'd like to say there were pros, but most of the negative out shadowed the pros that I don't feel I had any positive experience or just anything positive to say. All I feel right now about the company was mostly fear and trauma!!

Cons

Most of what I experienced here were awfully negative!!!! I expected that every job i stressful in its own, but I feel that the stress I experienced here was on another level!! The owner and management were very demeaning, condescending, and treats employees like brainless idiots! They get very personal and they insult us without ever being careful about your feelings! They're verbally abusive and made a lot of employees cry and that includes me!! I was yelled at on my first day just because I didn't know where to get supplies and it was literally my first day on board!!

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