Run don't walk from this company!--unless you're white - Customer Service Representative Capital Group Employee Review

1.0
30 Sept 2017
Recommend
CEO approval
Business outlook

Pros

-Tuition Reimbursement -MRP -Steady pay check -Cool co-workers

Cons

-Call center associates are micromanaged to the minute -No opportunities for development unless you're white and one of the "chosen ones" -The department is mostly black but there are only a few black managers and senior managers. Unsure if there are any black employees in executive positions. -Managers at HRO will walk right pass you and not say a word. They have an arrogant sense about them. I don't believe most have a college degree. -Politics are crazy. I've changed teams just about every year since I've been with the company. Each manager has their own set of expectations and it hurts your development. By the time you and your manager are in sync-you're moved to a different team. -If you're of a non-black race and fit the profile of being a yes man, agree on everything, brown nose, and love providing negative feedback than this is the job for you. You should excel and get promoted very quickly.

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Capital Group Response
8y
I’m disheartened by your feedback and would like to learn more. Please contact me if you’d like to share details. You can also contact the Hampton Roads Human Resources team, or call the HR Open Line available to all associates. Any additional input you can provide will help us better understand and address the issues you’ve raised. At Capital we want to create an environment where all of us can bring our true, best selves to work, and succeed in our careers based solely on the contributions we make. Thank you for helping us do that by voicing your concerns. -Jim Toomey, Eastern Region General Manager

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company and amazing culture

Cons

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4.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Benefits and compensation were great. Most people were really nice.

Cons

Can become a gossip mill if you allow it. Constant rumors of HR cases, people forced to resign, inappropriate comments, etc. Some of the team leads and leadership actively participating in that gossip- really disappointing to see.

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