Utility - Customer Service Representative Canadian Niagara Power Employee Review

Room for movement in most positions, tight-knit staff, lots of security in electricity industry.

Can be overworked, not enough people to balance workloads, some challenges around organization structure and efficiency.

The people and culture are great. HR has a lot of forward-thinking initiatives.

The company is stuck in a lot of old practices and would rather keep patching problems then coming up with comprehensive solutions. Most employees are frustrated with the dis-organization and confusion around daily tasks. Frequent staffing changes with little opportunity for advancement has dis-heartened most of the staff.