Pros
It's work from home. They promote from within.
Cons
Total disregard for employees and very high turnover rate. There is no nurse retention or incentive for nurses to want to stay. Nurses are leaving left and right. You come back to work after your couple of days off, and you are down another nurse because they quit. More than 5 nurses gone in the past 2 weeks. They are bleeding employees. The pay is ridiculously low and apparently, they think they should offer low rates and they can get away with it because it's work from home and someone will take it. You get no health benefits for months after hire. You get no PTO for an entire year. The holiday pay and overtime pay are not time and 1/2, it's time and 1/3. There is no shift or weekend differential pay. Always short staffed. They do not supply ANY equipment. You have to supply your own headset and computer, and because of that, IT is of no help when you have a computer issue because they cannot piggyback your personal computer. If you have an internet issue or computer issue, and are unable to work, due to no fault of your own, you have to punch out for the day (of course, as expected) but with no pay because you cannot use your banked PTO. They used to at least supply the headset for you to use, but that has been stopped. PTO gets denied for sick call offs, and low call volume days when you are made to punch out for the remainder of your shift. If the call volume is low, they will have you punch out and will not allow you to use any PTO to make up the pay you lose for those hours that they made you miss. They do not care that they offered a full-time position and people depend on those hours and pay to live. I guarantee the CEO and upper management aren't going without pay or have to worry about how they will pay their bills or put food on the table. When you do call off, not only do you have to call HR to call out sick, but you have to then send a message to your supervisor to advise them of your call off and then you are expected to speak to your supervisor on the phone that day of being sick so you can explain why you are sick and what is wrong with you. If you are sick, you are sick, and no detailed explanation should be needed. Micromanagement at its finest at this company. You can't even take a break (10 mins) if another nurse is on one, even though you hold totally different state licenses, which means, you can't take their calls and they can't take yours anyway, so it has no bearing on the call que. You have to announce to the entire staff on Teams messenger that you are going to the bathroom and then announce when you return. Sometimes your computer freezes or there are other issues and the only way to fix it is to reboot. This is frowned upon as it takes a whole 2-4 minutes to do this, and that means you are idle for that period of time, which is not acceptable. Like you have any choice but to do what works to fix the issue. It's either reboot and get back on to make the calls or continue trying to call with no results. They make you take a mandatory hour-long unpaid lunch for 12- hour shifts. But you can always make that up by picking up extra on your days off (at straight pay of course). The only way to be acknowledged or get employee of the month is to constantly pick up extra shifts on your days off. There is no recognition for showing up every day, on time and doing a great job. They will not hire nurses they need for the states that need to be covered and when they do, most of them don't stay. It seems like this position is just something to do until you find the work from home job you really want. But the company does nothing to keep the nurses they have. They are big on discipline for anything they can find. The supervisors are watching in teams and the que at all times. Even when they are not on the clock. Your every move is monitored. You are not allowed to converse with your co-workers in teams at all. No idle chit chat of any kind is allowed. More verbal abuse in this position than almost 20 years at bedside. No fault of Call4Health, but the offices that this company takes calls for do not prioritize patient care and the triage nurses are the ones that are getting yelled at for it. Medications, essential medications at that, not being refilled for weeks, no call backs from the office staff, no available appointments for weeks/months, on call physicians that will not answer their phones or Mi secure messages after hours etc. These offices like many will not fill controlled medications after hours, weekends, or holidays and they have a lot of patients on controlled substances. When the patients are told the office does not refill those meds after hours, you become the whipping post for these people. If you like to be yelled at and verbally abused on an almost daily basis, this would be a great job. Even if you go to your supervisor about the problem and request the offices educate their patients on their policies and procedures or their office hours, nothing seems to get done. No matter how fast or good you are at your job, you are made to feel replaceable because they know there is always someone else who would like to have a work from home job and take that low pay. You will only get a raise once per year and the most they will do is 4%, but you will not get the 4% increase no matter how good of an employee you are. The motto should be, we just need a warm body, anybody will do. You are replaceable and we will make sure you know it.