Good experience ruined by QI system - Freelance Editor Cactus Communications Employee Review

Thanks very much for your detailed feedback. It's very helpful! I'm particularly glad to know that the onboarding process was smooth and the resources, helpful. We continue to try and improve this process so that editors have all the information they need, in an easy to consume format, right at the beginning. Our internal rating system is designed to be aligned with customer expectations. Most of the negative feedback we receive from customers is about language errors not being fixed, and not just the grammatical and typographical errors. That said, the system is NOT meant to penalize for stylistic changes, especially if the changes suggested are no better than the editor's version in meeting the customer's expectations. That said, we have received feedback on stylistic changes being flagged as errors, and we've already taken a few next steps to avoid this. We conduct regular audit and calibration sessions on providing feedback, particularly for newer reviewers, to ensure that personal preference does not impact the rating and that consistency is maintained among the reviewers. We've started to see an improvement in the feedback we're now receiving from editors. Despite these measures, if the editor disagrees with the feedback on any assignment, the editor should feel free to write to their points of contact who will re-assess the case. Thanks again for taking the time to share feedback. Best, Christine Miranda