Pros
The draw full of snacks and the virgin water filter machine.
Cons
When I first started, I asked one of my new colleagues how long they had been there. They said a few months. I asked how long everyone else had been there. They said they didn’t know how long the managers had been there, but two of the staff had been there around a year and the rest were new with a turnover of about one new member of staff every couple of weeks. This should have been an eye opener for me. I watched 6 other colleagues leave. The first week or so will seem fine, but then the real nightmare starts. You’ll be asked to put customers on hold while you quickly try to find information about the company that a real receptionist of that company would know. This is played down to you during your training but you’ll find yourself getting hot under the collar while searching the business’s website for answers. A typical day; booking car rentals for Florida, chasing car parts, taking details for Botox appointments (be sure you can pronounce the poisons and price lists), booking bouncy castles, taking calls yet again for a company that doesn’t care about their ppi claims customers... who gets it in the neck? You do. Customers who are having problems with their computers, customers who want to buy CVs, bracelets and necklaces that say you have an illness, booking holidays, booking property viewings, at least 50 calls about cats, the list goes on. You aren’t expected to know anything .... but you are when the customer wants to know. “50-75% of the time you’ll be on the phone and the rest of the time is yours to study...” what in the 60 seconds between calls, if you’re lucky. Let me read one sentence of my book.... ring ring and you only have 2 seconds to answer your call or you’ll get marked down and lose your bonus... which by the way are hard to achieve. While the rest of you are constantly answering calls, rest assured to know that some of the male managers are sending pictures of dead cats on Skype. Very professional and mature. Not. They clearly don’t care about their staff with the high turnover otherwise they’d change their business model. Do not work here unless you are literally desperate for any job to earn some money and make sure you have other interviews lined up to get yourself out of there PDQ!