Great job, poor management - Sales CLEAR Employee Review

2.0
5 Feb 2020
Recommend
CEO approval
Business outlook

Pros

Great coworkers make decent money if you're in your 20's job is simple

Cons

Do to the location being at the airport you are subject to the airport schedule and have to be there 365 days of the year and at the earliest times in the morning. The management down hill in a matter of months where it turned into there being no real leadership and all managers working behind each others back to get only what served them best. Many of the staff quit within a 2 month period, which proceeded a few months of understaffing and complete burn out of remaining employees. During this time there were no interviews conducted, nor job postings to resolve the situation. HR had to step in and began to hire any person that had a pulse and could understand english. Current employees were then subjected to overstaffing of people that could not handle the job and caused many security breaks at this airport location. I would NOT recommend working there now, what started out as a great company quickly fell apart due to mismanagement and throwing their own employees under the bus for management's own selfish gains. Very sad to see it go under.

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CLEAR Response
5y
Thank you for your feedback! We appreciate it.

Explore other reviews about CLEAR

5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Great management team and ambassadors to work with.

Cons

Need to be very flexible with your schedule.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

CLEAR offered remote work, schedule flexibility, and good benefits. The workload was manageable at times, and some leaders were supportive and helpful when available.

Cons

The role often felt fast-paced, high-pressure, corporate, and metrics-heavy. Policies were somewhat clear but not always, and expectations were not always realistic. There were training gaps, frequent policy changes, limited growth opportunities, and not always enough time or support to do the job well. Speed often seemed to matter more than quality. Communication and organization were also challenges. Knowledge documents were difficult to locate, even with keywords that should have produced clear results, which made it harder to assist members efficiently and accurately. Some feedback from management also felt discouraging because mistakes were not always approached as coaching opportunities.

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