Toxic Senior Leadership Culture - Operations Leader CITY HOME Employee Review

1.0
8 Apr 2025
Recommend
CEO approval
Business outlook

Pros

If you're young and have a degree, you can advance very quickly. This is by design. You could be in charge of 100s of employees by the age of 25.

Cons

The CEO seemingly has all the great values you would want in an employer. However, he has positioned many of his personal "buddies" in top positions. His immense trust in his buds has resulted in him either being very insulated from what is actually happening, or his values are not what he often claims. If you're an experienced leader, they claim to value outside perspective, but they do not and it's not even debatable. If you bring incredible knowledge and experience, expect to be put into a role and expected only to babysit those responsibilities as is. You can make minor changes as long as it doesn't make leaders have to change what they do. The CEO's lack of routine follow-up and "inspect what you expect" is evident in a trickle down of the same thing from each leader. Don't like someone over your shoulder, sure we all don't. But how about no follow-up ever. Only if something goes majorly wrong AND they have reporting that actually makes them aware of it will there be follow-up. The follow-up will lack actual leadership qualities like coaching, problem solving, etc. Most likely, you'll just be written up and told to not let it happen again. This also leads to a culture of fake and deceptive collectibles or report outs. During my tenure, I witnessed regular instances where leaders reported inaccurate data to make them look good, or avoid a write up. This happens at every level. Many have tried to raise their hand about this. Doing so will get you alienated and eventually fired. The COO sits in a conference room on a stool all day every day and never follows up on anything personally. You can work there for years and not even know who he is. His team below him does the same. It is not uncommon for associates to have 10+ write ups in less than a year. Likely because their name was on a report. Many of these reports have outdated and inaccurate business logic that is easily identified with minimal follow-up. But the writes ups seem to be more agreeable. I brought great leadership experience and qualities and was very eager to add value in any way possible. I was constantly let down, frustrated, and confused as to why they didn't seem to value diversity of thought; let alone ways to make everyone's job consistently better including their own. I was ultimately fired with no write ups. My boss suspended me until further notice. I asked if I had violated any policies and he stated "no" 3 times. I followed up with another one of my bosses and he also confirmed that I did not violate any policies. The next day, they conducted a term call and stated that I violated 2 policies. They just didn't like that I challenged their integrity to seemingly low hanging fruit examples. I was too foolish to believe that someone along the chain of command would care; even enough to just ask questions.

Explore other reviews about CITY HOME

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance, hard work recognized, and some of the best management I've ever worked with. Bonuses if you work hard. Great workflow and everyone is always doing their best. Looking forward to a long career here. I thank God everyday for my job and coworkers.

Cons

Not much. Great place in general.

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CITY HOME Response
1mo
Thank you for the fantastic review! We’re thrilled to hear you’re enjoying the work-life balance, supportive leadership, and team environment. It means a lot that you feel recognized and motivated—we’re lucky to have you on the team. We got a kick out of the protein bar idea—fuel for thought!
5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent onboarding process. Was a seamless integration and I am excited to start my work with the company.

Cons

None. All aspects and team members were professional and on task.

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