26 Nov 2025
CARS24.com Response
6moHi,
Thank you for sharing your feedback. We’re glad to hear that you appreciate the opportunities that come with having a wide range of cars and customers—it’s encouraging to know that this aspect of the business adds value to your experience at CARS24.
At the same time, we acknowledge your concerns regarding the backend process after a car is purchased. We understand how back-and-forth steps and delays can negatively impact the customer experience, and your feedback highlights an important area where we can improve. Ensuring a smooth and hassle-free journey for our customers is essential, and insights like yours help us identify where additional focus is needed.
Your advice to simplify the post-sale process and improve pick-up experiences is valuable. Enhancing efficiency and reducing customer inconvenience will continue to be a priority for us.
If you have any specific suggestions or examples to share, we encourage you to connect with your HR Business Partner (HRBP) or the People & Culture team. Your on-ground experience is extremely helpful in driving meaningful improvements.
Thank you once again for taking the time to share your thoughts with us and for your continued contribution to CARS24.