Pros
The company has employee incentive programs, health benefits, an awesome CEO, and an intelligent President. The company changed their program which makes searching for information easier to aid customer service. The company has a middle management layer that helps the customers (property managers) supervise their maintenance on their properties.
Cons
The main office is located under the 405 freeway where bums and drug addicts like to hide. The current office manager is a pain to work under, so if you are applying for an admin position, run. The same new program that was supposed to make everyone's job easier is messing up on billing and is still being worked on. The company pays their employees equal to lower than average salaries, so if you have a degree, especially a masters, negotiate high.