Neurodiverse Solutions is just lip service! - Customer Service CAI Employee Review

1.0
13 Nov 2024
Recommend
CEO approval
Business outlook

Pros

You don't clock in or out for anything and you wear whatever you want to work.

Cons

I was hired being told they would be accommodating to my ADHD needs. I understand not everything is possible, but asking for reasonable accommodations such as an actual chair that isn't broken down and to be understood that I cannot pump out stuff like a robot considering the physical environment does not seem ridiculous. We are not supported. I don't know who trains these people about neurodivergency but they need their money back. The environment (sounds, glaring lights, absolutely bland computer program,. constant interruptions, no support or encouragement) is everything that makes our doing our job harder. CAI is absolutely not neurodivergent friendly. Not in Delaware, anyway. They don't know anything about what people with ADHD and autism need and are not interested in doing anything to help. Just come to work, pump out crap like a machine, don't make requests (they have been denied over and over again) and go home. This company SUCKS.

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CAI Response
1y
Thank you for sharing your feedback. We regret to hear the challenges you've faced regarding accommodations. These concerns are taken very seriously so please know that we have taken them to upper management. We would like to hear more about your experience as feedback helps us improve. We encourage you to reach out to our HR team to discuss in more detail.

Explore other reviews about CAI

5.0
5 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great people Good benefits Collaborative teams

Cons

Some weekend work is required

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CAI Response
3mo
We appreciate your time at CAI and thank you for leaving us a review! We are so happy to hear about your positive experience you had with CAI and the insight you provided. We wish you the best on the next step of your career journey!
2.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Opportunity to work on interesting, high-impact projects. - Flexible work environment that supports work/life balance. - Many talented and knowledgeable colleagues across the organization.

Cons

- Leadership dynamics can feel misaligned, particularly when less experienced teams are driving decisions that impact more tenured professionals. - Career growth feels unclear and, at times, unattainable without the "right" visibility or relationships. - Cross-functional friction is common, and navigating disagreement does not always feel supported or safe. - Compensation and advancement do not consistently reflect market expectations or individual contributions. - Organizational priorities can feel disconnected from the day-to-day experience of employees.

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CAI Response
2mo
Thank you taking the time to share your thoughts. The level of thought and care behind it reflects someone who is genuinely invested in seeing CAI succeed, and that does not go unnoticed. We're glad to hear that the opportunity to work on meaningful projects, the flexibility of our work environment, and the caliber of your colleagues have been consistent highlights. At the same time, we hear that your broader experience has left you with real concerns, and we take that seriously. We encourage you to connect with our HR team at HCM@cai.io directly to share your thoughts in greater depth. Every perspective from our team members matters, and we are committed to listening. Thank you for your continued dedication to CAI.
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