Travel Call Center - Travel Agent CAA Club Group Employee Review

Work - Life balance in tact given the work is done remotely from the comfort of my home.

Other than needing more hours, I cant think of any cons.

They migrate the system to Guidewire in 2012 which is great. Location and Cafeteria is good.

Very poor leadership. There is not value for your work. They only value you if you talk sweet and are in good terms with the Sr. manager. New position get filled without new job openings and are mostly gone to Sr. Manager's friends. I've seen same person got promoted to new role twice in a year without new job opening or competition. Promotions are always a secret for obvious reason. Extremely political environment. I’ve seen some very talented analyst and developer leave this company because of office politics. No appreciation for your work, not even a simple thank you. If you dare to question the leadership, expect HR to bully you. Pay is low compared to industry. One thing that surprise me is how this company continue to win top GTA employer despite the high employee turnover rate.