Pros
Client exposure + variety: I got to work across different industries and learning needs, which really sharpened my design thinking and adaptability. Solid learning culture: There’s a genuine focus on doing good work—clear emphasis on quality, structure, and learner experience. Supportive team dynamics: My colleagues were approachable and willing to share templates, feedback, and best practices. That made onboarding smoother and reduced the “figure it out alone” feeling you sometimes get in agencies. Skill growth: I improved in stakeholder management, storyboarding, SME interviews, and building assets efficiently while still keeping instructional integrity. Process-driven delivery: Projects generally followed a defined workflow, which helped keep deliverables on track and expectations clearer.
Cons
Fast timelines at times: Like most service environments, deadlines can get tight, especially when client feedback cycles shift late in the process. Workload balancing: Peaks happen. Resourcing can feel stretched depending on the project pipeline. More standardized toolkits would help: A more centralized repository of updated templates/examples across project types could reduce rework and speed ramp-up further.