Pros
Great people Competitive pay Remote working environment Good platform Wide array of clients
Cons
Very long working hours, especially during busy season. Zero downtime, every day is packed and it's impossible to not multi-task during every meeting. Teams do not communicate well, tech is not supportive or understanding of client facing teams. Inconsistent and very long work times for updates. Case submission is arduous, QA is completed by client facing teams. Analysts are not assigned per client. Strong "do everything yourself or crumble" mentality Off-shoring many jobs and seeing a huge drop-off in service level. Many people ignore emails and messages, case submission process (Clarizen) is very slow moving and bulky compared to other CRMs.
