excellent staff - Anonymous employee Brightree Employee Review

4.0
18 Aug 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

very dedicated team members with extensive industry knowledge

Cons

trying to do too much at one time, which causes something to fall through the cracks

avatar
Brightree Response
11y
Nice to see the recognition of "very dedicated team members". This is a positive consequence of direction from the top down, that says "hire the best", and don't just fill seats." We get calls from outside recruiters and staffing agencies all the time - who wouldn't want to work with a growing company? But we resist the urge to use temps and contractors (no offense please - we know there are great ones out there), because we want our team members focused on the work we do here. Remember, there are patients out there who get care from providers who rely on our software. We owe it to them to be focused, and that means "...dedicated team members."

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5.0
27 Jan 2026
Recommend
CEO approval
Business outlook

Pros

This company is really big on helping and supporting each other.

Cons

You learn as you go! But they are supportive in the learning process.

2.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and one a cent increase towards the end of the year not a dollar but cents

Cons

It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks

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